Delete your
Kotri account.

You can request deletion of your account and associated data by email, even if you no longer have the app.

Request deletion by email

Opens your email app. Review and send the message to submit your request.

How to request deletion

Email [email protected] with the subject Delete my Kotri account.
Tell us whether you use Google, Apple, or a guest account. Include the email address associated with your Kotri sign-in, if available, and send the request from that address if possible. If you use Apple’s Hide My Email, include the private relay address associated with Kotri if you can find it.
We may ask you to verify ownership before deleting the account. If you cannot access that email address or used Kotri as a guest, explain this in your message so we can help identify your account.

You do not need to reinstall the app to request help. Never send your password or a sign-in verification code.

What gets deleted

Account deletion removes your Kotri sign-in account and starts cleanup of the data associated with it, including:

Saved word and lesson progress, practice answers and history, review schedules, focus words, streaks, and tree progress.
Account-linked subscription records held by Kotri and its subscription service, RevenueCat.
Account-linked analytics data held by PostHog, including events and any session recordings.

This is permanent. Deleting your Kotri account does not delete your Google or Apple account.

What happens next

Once your deletion request is accepted, account removal and data cleanup continue on our servers. Saved learning data and service-provider records are cleaned up separately, so complete erasure may take additional time. We retry failed cleanup and investigate requests that need manual verification.

For an update on an email request, reply to your original message. In the app, you can see account-removal progress; some data cleanup continues separately.

What is retained, and for how long

A minimal hashed account marker is retained indefinitely to prevent old requests from recreating deleted data.
Operational deletion records remain while cleanup is pending. After completion, account and PostHog person identifiers are removed from those records, and the records are scheduled for deletion after 90 days.
Aggregated, anonymized data that no longer identifies you may be retained indefinitely. Any data we must keep for legal compliance is retained only as long as the applicable law requires, as described in our privacy policy.

You can also delete in the app

Open Kotri’s Settings and choose Delete account (under Your data on Android), then confirm. Guest accounts can choose Erase guest data. You may need to sign in again to confirm ownership.

Uninstalling Kotri or logging out does not delete your account or its saved data.

Subscriptions are managed separately

Deleting your account does not cancel an App Store or Google Play subscription. Manage or cancel it with the store where you subscribed. You do not need to cancel a subscription before requesting account deletion.

Store purchase records are managed by Apple or Google under their own policies.